To all our Smiles & Frowns parents and friends,
For the first time ever yesterday afternoon, our Amazon web server went down, and our service is temporarily down for all users. While you can still use the app fully in its offline mode, syncing will be delayed and new account creation or new logins won’t be available until the servers are back up and running.
We’re actively working with AWS now. We don’t think it should take too long to get things back up and running, and we don’t expect any data to be lost.
While the server is down, though, we ask that you DO NOT attempt a CSR (Cloud Sync Reset) option in the Settings tab. That could result in your app losing all of its local date, so some information could get lost. If you have any specific question, you can always reach out to us at heydad@smilesandfrowns.com.
Please bear with us as we get everything rolling and syncing again. We just wanted everyone to know that we on it for you, and hope to have things back in ship shape very short.
Thanks for your time and patience!
Kindly,
Brad and Tom
The Smiles & Frowns dads